Terms of Service

These terms govern your use of the Ava2bot website, admin dashboard and WhatsApp booking assistant (the "Service"), provided by ElevateCode Digital ("we", "us"). By using the Service you agree to them. If you use it on behalf of a company, you confirm you may bind that company.

The Service

Ava2bot lets taxi and transport companies take and manage bookings through a WhatsApp chatbot, with an admin dashboard for pricing, drivers, bookings and conversations. We may change or improve features over time.

Accounts

You must provide accurate information, keep your sign-in details secure and tell us promptly about unauthorised access. You are responsible for activity under your account, including that of your staff.

Credits, fees and payment

The Service is billed by prepaid credits and any plan fees shown at sign-up or in the dashboard. Prices exclude applicable taxes. Credits are used as messages and AI replies are processed. Unless required by law or stated otherwise, purchased credits are non-refundable.

WhatsApp verification messages

If you sign up or sign in with WhatsApp, you agree to receive one-time verification codes by WhatsApp at that number. By requesting a code you consent to receive that message. Messages are transactional, used only to verify your number and secure your account, and are sent only when you request them. Message and data rates from your carrier may apply. Reply STOP to opt out or HELP for help; if you opt out you may be unable to sign in with WhatsApp. Never share your code with anyone. If you receive a code you did not request, ignore it. Messages are sent through Twilio Verify, and carrier delivery is not guaranteed. See our Privacy Policy for how your number is handled.

Your responsibilities

• You are the taxi operator. You are responsible for your licences, vehicles, drivers, fares and for fulfilling the bookings you accept.
• You must have a lawful basis, and give passengers the notices required by law, to process their personal data through the Service.
• You must comply with the WhatsApp Business and Twilio policies that apply to your number and messages.
• Review the AI assistant's configuration, prices and rules. AI replies can occasionally be wrong; you are responsible for the bookings made in your name.

Acceptable use

Do not use the Service for unlawful, abusive, deceptive or spam messaging, to attempt to break or overload it, to reverse engineer it, or to resell it without our written consent.

Third-party services

The Service depends on third parties such as WhatsApp, Twilio, Cloudflare and AI providers. We are not responsible for outages or changes made by them, and their own terms apply to their services.

Your data and our content

You keep ownership of the data you put into the Service. You grant us the right to host and process it to provide the Service. We keep all rights in the Service, its software and branding. See our Privacy Policy for how personal data is handled.

Availability

We aim for a reliable Service but do not guarantee it will be uninterrupted or error-free. We may suspend access for maintenance, security or breach of these terms.

Disclaimer and liability

The Service is provided "as is" without warranties of any kind, to the extent allowed by law. We are not liable for indirect or consequential loss, lost profits or missed bookings. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Termination

You may stop using the Service and close your account at any time. We may suspend or end your access if you breach these terms. Sections that by nature should survive termination will do so.

Changes to these terms

We may update these terms. Continued use after a change means you accept the updated terms. The date at the top of the page shows when they were last changed.

Contact

Questions about these terms? Contact us or message our demo line on WhatsApp.