Privacy Policy

This policy explains what personal information Ava2bot, operated by ElevateCode Digital ("we", "us"), collects, how we use it and the choices you have. It covers this website, the admin dashboard and the WhatsApp booking assistant we run for taxi and transport companies.

Who is responsible for your data

For visitors to this website, and for taxi company staff who sign up, we are the data controller. For passengers who chat with a taxi company's WhatsApp assistant, the taxi company is the controller and we process the data on its behalf.

Information we collect

• Website enquiries: name, business name, email, phone number and any message you submit through our forms.
• Admin accounts: name, email, hashed password and sign-in session details for taxi company staff.
• Passenger conversations: your WhatsApp phone number and profile name, the messages you send, and booking details such as pickup and drop-off addresses, time, passenger count and fare.
• Verification (SMS) data: your mobile phone number, the time and status of one-time verification codes we send, and your consent to receive them.
• Billing records: credit purchases and usage. Card payments are handled by our payment provider; we do not store full card numbers.
• Technical data: IP address, browser type and basic request logs, used to run and secure the service.

How we use information

• To respond to enquiries and set up your account.
• To take, confirm and manage taxi bookings through WhatsApp.
• To operate, secure, bill for and improve the service.
• To meet legal obligations.

We do not sell personal information and we do not use it for advertising.

WhatsApp verification messages

When you sign up or sign in with WhatsApp, you ask us to send a one-time verification code by WhatsApp. We send the code only in response to your request, to verify your phone number and secure your account. These messages are transactional: they are not marketing and contain no promotional content or links.

• Consent: you opt in by entering your WhatsApp number and requesting a code. You can stop by not requesting codes, or by replying STOP to a message.
• Frequency: messages are sent only when you request a code, and the number of codes you can request is limited.
• Costs: we do not charge for these messages, but message and data rates from your mobile carrier may apply.
• Help: reply HELP or contact us.

Codes are sent through Twilio Verify. We do not sell, rent or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing or promotional purposes. Numbers are shared only with the service providers needed to deliver the message.

AI processing

The WhatsApp assistant uses an AI model to understand messages and draft replies. Conversation content needed to handle a booking is sent to our AI provider for that purpose only.

Service providers we share data with

We share data only with providers that help us deliver the service, such as WhatsApp messaging (Twilio and Meta), cloud hosting and database (Cloudflare), AI model processing (Anthropic), email delivery and payment processing. Taxi companies can see the bookings and conversations of their own passengers. We may also disclose information when required by law.

Retention

We keep information for as long as needed to provide the service and meet legal and accounting requirements. A taxi company can ask us to delete its data when it closes its account. Website enquiries are kept only as long as needed to follow up.

Security

Data is encrypted in transit, passwords are stored hashed, and access is limited to authorised people. No system is completely secure, but we work to protect your information.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to certain processing. Passengers should contact the taxi company they booked with; we will help the company respond. For anything we control, contact us.

Cookies

We use only strictly necessary cookies. See our Cookies Policy.

Children

The service is not directed to children under 16, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact

Questions about privacy? Contact us or message our demo line on WhatsApp.